Bamboo Thatch

Delivery

• 1 – 3 working days, UK mainland only.
• Collect from store: Customers can now select this option (no charge) in the basket.

• All orders are shipped with next day courier service; however, we advise 1 – 3 working days to account for any potential delays that are out of our control such as adverse weather.

• You will receive a notification when the goods have left UK Bamboo Supplies, and another notification when your order is out for delivery.

• Unfortunately, time slots cannot be given by the national couriers.

• Delivery of all items is to doorstep only. Courier service is often a single driver, so they may require assistance with unloading large or heavy items. We request that you bear this in mind when ordering.

• When an order is received, UK Bamboo are committed to getting your order out as soon as possible. Turnaround for despatch is usually 1 – 2 days.

• When stock replenishment is being undertaken, order turnaround can be longer due to pre-orders being prioritised.

• In the basket, customers can also select to collect the order from the UK Bamboo warehouse. This option can be used when the customer wishes arrange collection via their own courier too.

• For offshore deliveries (such as the Channel Islands), in addition to our quote that comes directly from the national couriers: DX, Pall-Ex, APC etc., we recommend customers shop around for delivery quotes for their item(s).